Web-Based Metaverse Consulting for Insurance Capgemini
Capgemini Insurance partnered with DJX Labs to launch a browser-based Metaverse platform for virtual consulting—designed for intuitive use, zero installations, and high engagement.
Challenge :
Capgemini Insurance sought to push the boundaries of digital
consulting. Their vision was clear: offer seamless,
high-fidelity insurance advisory sessions through an
interactive, web-based Metaverse environment. The challenge?
Build a platform that felt immersive yet remained easy to
access—no VR headsets, no installations—while retaining the
richness of physical consultations.
Objectives
- Enable smooth, natural communication for remote consulting.
- Eliminate friction in access and performance by making it browser-native.
- Achieve high-quality rendering and intuitive user flow to boost engagement.
Our Approach :
Working closely with Capgemini’s digital innovation team, DJX
Labs crafted a responsive and scalable consulting experience
using a custom-built 3D Metaverse interface. Our design strategy
focused on minimal learning curve, guided navigation, and
consultant tools built into the environment. Real-time
collaboration, voice support, and gesture-based feedback
mechanisms created a space that felt human, not transactional.
Technology Stack
WebGL and Three.js for real-time 3D rendering in-browser React
for seamless user experience and component management Google
Cloud for infrastructure scalability and backend services
Impact
The result was a high-impact consulting environment that’s now
hosted hundreds of insurance advisory sessions. The platform not
only improved client satisfaction scores but also helped
Capgemini unlock new business by demonstrating innovation
leadership in digital consulting.
